Checking Authentication Processes


If you encounter problems during the device authentication process (fail to load, freeze, etc..) complete a "hard refresh" on your browser, then re-log in to your account.

To complete a hard refresh do the following:

  1. Hold down Ctrl and click the Reload button.
  2. Or, Hold down Ctrl and press F5.
  3. just open the Chrome Dev Tools by pressing F12. Once the chrome dev tools are open, just right click on the refresh button and a menu will drop down.
  1. Hold ⇧ Shift and click the Reload button.
  2. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.



Please sign in to leave a comment.